Have questions?

Q: How far in advance do I need to reserve a moonwalk?
A: As soon as you have a confirmed date for your party, we highly recommend that you book your moonwalk for that date. Don't wait! There's nothing worse than getting your party organized, then calling up to book the equipment, and finding that none are available. There is nothing that we hate worse than having to turn someone down. However, it happens. If this happens, at best, all we can do is refer you to one of our partner companies. We can book as far as one year in advance.

Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard 4-hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?
A: That depends on how many rentals we have that day, distance and equipemnt selected. Generally, we arrive a couple of hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The inflatables should be clean when you get it. At Events by ABA, we clean and disinfect our units after every rental.

Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the moonwalks unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come - first serve so get your spot early in the day.

Q: What payments do you take?
A: Cash, Checks (made payable to "Events by ABA"), and Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. Please note that there is a $35 NSF fee on all returned checks.

Q: What if we need to cancel?
A: Please check out our policies page for details.

Q: Do you require a deposit?
A: Yes, all orders require a $50 Credit or Debit Card deposit. The deposit is fully refundable if you cancel your order for any reason at least 3 days prior to your rental date. If you cancel within 2 days of your event, you will be given a raincheck that is good for 1 year.

Q: How big are the moonwalks?
A: Most of our moonwalks (all of our characters moonwalks for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each moonwalk (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Moonwalks need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the moonwalk. The sizes listed with each moonwalk include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each moonwalk. Also, make sure you have at least a 4' access to the area where it will be set up. The moonwalks can weigh up to 650 lbs so we need a clear path with ample room.

Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl moonwalks.

Q: Can we see a copy of your contract and safety rules?
A: Yes, you will get a link for your contract and safety rules at the bottom of your confirmation email.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: I've heard they are dangerous. How safe are moonwalks?
A: Moonwalks are very safe, as long as all the rules are followed and common sense is used. Bumps and bruises occasionally can be expected. However, most people have a misconception about moonwalks, and think of them as a "baby sitter." Rent a moonwalk, and the adults can be left alone. WRONG! Most of the injuries are caused by or happen to unsupervised children. Just as you would not leave children unattended in a swimming pool, do not leave children unattended in a moonwalk or riding a trackless train. They must be supervised at all times, and the rules must be enforced!

Q: What if it rains?
A: For safety reasons, we cannot put moonwalks up in the rain, thunderstorm or high winds. If we don't put the moonwalk up, then there's no charge. If the weather looks like it may turn foul, then we reserve the right to cancel the rental, or you can reschedule. Again, safety is our main concern, followed by your satisfaction. Moonwalks and bad weather don't mix. If the weather looks like it's taking a turn from good to bad or looks questionable, and you decide to cancel, please call us as soon as possible.

Q: How far in advance can I cancel my order?
A: If you cancel your order for any reason at least 3 days prior to your rental date your deposit will be refunded. If you cancel within 2 days of your event, you will be given a raincheck that is good for 1 year.
On the day of the event, once you agreed for us to set up, a full rental amount will be expected.

Q: Why do we ask for time of delivery and time of party?
A: We try and accommodate everyone, and may need to adjust the delivery time based on that days deliveries route. We ask for the time of the party, to ensure that we have the equipment setup ibefore your party begins.

Q: What does the delivery include?
A: Delivery includes coming to the specified location (you MUST be present at the time of delivery), going over the rental agreement and General Rules to follow for safe operation with you in person, equipment set up and a "walk-around" to go over the equipment's safety points. At the end of your event, we will come back to pick up the unit. Set up and pickup times vary.

If you have a last minute plans to rent a moonwalk or amusement ride, if you've just found out about us, or if your other company is giving your grief, give us a call anyway. We can't promise anything, but a lot of times we've had those last minute bookings and were able to get to the party on time. You never know, unless you call us.

Still have a question?
Call or Write
(832) 334-5886

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